Your privacy
matters to us.

About this Privacy Policy

This Privacy Policy describes how LR Creative manages personal information collected through our website, enquiries, client relationships and delivery of our services.

It applies to personal information handled by LR Creative in connection with website design, website management, e-commerce support, email marketing, digital creative and related business activities.

Where Australian privacy legislation applies to LR Creative, we intend to handle personal information consistently with those applicable requirements.

Personal information we may collect

The types of personal information LR Creative may collect depend on how you interact with us.

This may include:

• your name;
• business or trading name;
• email address;
• telephone number;
• website or social media details;
• billing and invoicing information;
• information included in project enquiries;
• communications between you and LR Creative;
• information required to provide agreed services;
• website and account access information where required for a project; and
• technical information generated when you use our website.

We generally do not need sensitive personal information in order to provide LR Creative's usual services. Please avoid providing sensitive information unless it is genuinely necessary.

How we collect information

LR Creative may collect personal information directly from you when you:

• complete a contact or enquiry form;
• send us an email;
• contact us through social media;
• request a quote or proposal;
• engage LR Creative to provide services;
• provide information during a project;
• subscribe to marketing communications; or
• otherwise communicate with LR Creative.

Certain technical information may also be collected automatically when you access or use the LR Creative website.

In some circumstances, information may be provided to us by a third party where this is reasonably necessary to provide an agreed service.

How we use personal information

LR Creative may collect, hold and use personal information for purposes including:

• responding to enquiries;
• preparing quotes, proposals and agreements;
• providing and managing services;
• communicating about projects;
• managing client relationships;
• processing invoices and payments;
• providing website and e-commerce support;
• maintaining business records;
• improving our website and services;
• protecting our website and business systems;
• sending marketing communications where appropriate; and
• meeting legal, regulatory or administrative requirements.

Personal information will not ordinarily be used for an unrelated purpose unless permitted by law or with appropriate consent.

Website data, cookies and analytics

The LR Creative website may use cookies and similar technologies to help the website operate, understand how visitors interact with the site and improve the online experience.

Depending on the services enabled on the website, information collected automatically may include:

• IP address;
• browser and device information;
• pages viewed;
• referring website or source;
• general usage information; and
• other technical website data.

Some cookies are necessary for website functionality, while others may be used by analytics or other third-party services.

You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect how some parts of the website operate.

Email marketing

If you subscribe to LR Creative marketing communications or otherwise consent to receiving them, we may use your contact details to send information about our services, projects or business updates.

Marketing emails may be sent using third-party email marketing providers.

You can unsubscribe from marketing communications at any time using the unsubscribe option included in the relevant email or by contacting LR Creative directly.

Unsubscribing from marketing does not prevent LR Creative from sending communications that are reasonably necessary in relation to an existing project, account, invoice or client relationship.

Third-party services

LR Creative may use third-party platforms and service providers to operate its business and provide services.

These may include services relating to:

• website hosting and e-commerce;
• Shopify and other website platforms;
• email marketing;
• business email;
• file storage;
• website analytics;
• payment and invoicing services;
• domain management;
• communications; and
• other digital business tools.

Examples may include Shopify, Ecwid, Mailchimp and other service providers used from time to time.

These third parties may collect, process or store information in accordance with their own privacy policies and terms.

LR Creative does not control the privacy practices of independent third-party providers.

Overseas processing and storage

Some third-party service providers used by LR Creative may operate or store information outside Australia.

As a result, personal information may in some circumstances be processed, stored or accessed in another country depending on the service provider and infrastructure being used.

The locations used by third-party providers may change from time to time and are generally governed by those providers' own privacy policies and data-handling arrangements.

Where applicable, LR Creative will take reasonable steps in relation to overseas handling of personal information as required by Australian privacy law.

Security of personal information

LR Creative takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored using digital systems, cloud services, email systems and other business platforms.

While reasonable security measures may be used, no internet transmission, online platform or electronic storage system can be guaranteed to be completely secure.

Clients should avoid sending passwords or sensitive account credentials through insecure channels where safer access options are available.

Retention of information

LR Creative may retain personal information for as long as it is reasonably required for the purpose for which it was collected, to maintain business and project records, to manage ongoing client relationships or to meet legal and administrative requirements.

When information is no longer reasonably required, LR Creative may take reasonable steps to delete, destroy or de-identify it, subject to any legal or record-keeping requirements.

Accessing or correcting your information

You may contact LR Creative if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making certain changes.

In some circumstances there may be legal reasons why access cannot be provided. If this applies, we will respond in accordance with applicable requirements.

Privacy questions and complaints

If you have a concern about how LR Creative has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand your concern and investigate the matter.

LR Creative will consider privacy enquiries and complaints and respond within a reasonable timeframe.

Where applicable, you may also have the right to make a complaint to an appropriate privacy regulator.

Links to external websites

The LR Creative website may contain links to websites, platforms or services operated by third parties.

LR Creative is not responsible for the privacy practices, security, content or operation of external websites.

We recommend reviewing the privacy policy of any external website or service before providing personal information.

Changes to this Privacy Policy

LR Creative may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.

The most recent version will be published on the LR Creative website with the updated date shown at the top of this page.

Contact LR Creative

For questions about this Privacy Policy, personal information, access requests, corrections or privacy concerns, please contact: